Refund Policy

This is placeholder text generated automatically. It is not legal advice — please have it reviewed and adapted by a qualified professional for your business and jurisdiction before relying on it.

This website does not process online payments — all orders are arranged and confirmed directly with our sales team after an inquiry is submitted. As a result, refunds and cancellations are handled case-by-case as part of that direct agreement, rather than through an automated online process.

Cancellations

If you need to cancel or change an order that has already been confirmed with our team, please contact us as soon as possible. Whether a cancellation is possible depends on the stage of preparation or delivery.

Damaged or Incorrect Items

If any part of your order arrives damaged, incorrect, or missing, contact us within a reasonable time of delivery with photos and your order details, and we will work with you to resolve it — replacement, credit, or refund, depending on the situation.

Contact

You can reach us at trideal.marketing@gmail.com / +971563503128 (CITADEL TOWER BUSINESS BAY DUBAI-UAE).